What can I do if my package is lost?Updated 5 months ago

If you think your package might be lost, we’re here to help!

Here are some steps to take if your order hasn’t arrived as expected:

1. Check with Your Neighbors: Sometimes, carriers leave packages with neighbors if they’re unable to deliver directly to your address. A quick check with close neighbors can often help locate your package.

2. Visit Your Local Post Office: In some cases, packages are held at the local post office if a delivery couldn’t be completed. They may have additional information about your order, so please make sure to contact them before taking further action.

3. Contact Our Support Team: If you’ve tried these steps and still can’t locate your package, please reach out to us! We can help by contacting the carrier and, if necessary, arrange a replacement or a refund.

We understand how frustrating it can be to wait for a lost package, so please don’t hesitate to get in touch. We’re here to make sure you receive your order!