Why am I not receiving my password reset email?Updated 5 months ago

Trouble resetting your password? Please double-check that the email you are using to reset your account password is the one you had signed up with.

If you’re sure that the email you’re trying is correct, please log into your email account and check your spam/junk/promotion folders.

If you cannot find anything in your spam, then there’s a chance you mistyped your email address when you signed up with us.

Please let our support team know and we’ll have a look to see if we can locate your account and update your information to rectify the issue.