Why was my package marked delivered when I have not received it?Updated 5 months ago

We’re sorry to hear that your package hasn’t arrived yet, even though it’s marked as delivered. Here are a few common reasons why this might happen, and some steps to help locate your order:

• Delayed Delivery: Occasionally, a package may be marked as “delivered” a day or so before it’s actually dropped off. This can happen during busy periods or due to processing errors with the carrier.

• Alternative Delivery Locations: Sometimes, carriers will leave packages in less obvious spots, like at a back door, in a secure mailbox, or with a neighbor. If possible, check with close neighbors or nearby spots where it might have been left.

• Local Post Office: For some deliveries, especially if they’re being handled by a local postal carrier, your package may be held at your local post office. It’s worth checking with them to see if they have additional information.

If you’ve waited three business days and still haven’t received your order, please reach out to our support team. We’ll be happy to follow up with the carrier to investigate further. Thanks for your patience, and we’re here if you need any more help!