Learn how to initiate, track, and manage your returns or exchanges. Find step-by-step guidance on requesting a return, exchanging an item, and handling related questions.
To submit a return request, visit our returns center, powered by Return Prime. You’ll need to enter your order number and email address to get started. Once your return request is submitted, you’ll receive further instructions on how to proceed. Plea
Returning your order is easy!. Just visit our returns center to submit a return request. Once approved, you’ll receive instructions and a return label, if applicable. Please make sure the item is in its original, unused condition with all packaging a
If you haven’t received your return label, it may still be in processing. Please allow 24 hours for approval and check your spam or junk folder in case our email was filtered there. For further assistance, feel free to reach out to our support team.
You can track your return using the tracking information provided on your return label. If your package is in transit, updates should be available through the carrier’s website. Once your return is received, further updates will become available on o
After receiving your return, we aim to process it within 3-5 business days. You’ll receive a confirmation email once the return has been processed. If you haven’t received confirmation after this period, please contact our support team.
Yes, we offer store credit for returned items 😊. During the return process, you can select store credit as your preferred return method. Once your return is processed, the store credit will be available in your account. For any further assistance, f
Change of circumstances? Not to worry 😊. If you need to change your return type (such as from a refund to store credit), please contact our support team as soon as possible. We’ll do our best to accommodate your request if the return has not yet bee
We do offer exchanges for eligible items. To start an exchange, go to our returns center and submit an exchange request. You’ll be able to choose your desired item or variant during this process. For any further assistance, feel free to reach out to
Once we’ve received and processed your original item, your exchange order will be sent out within 2-3 business days. You’ll receive tracking information as soon as it ships. If you haven’t received confirmation after this period, please contact our s
If your exchange involves a price difference, you’ll receive a payment link via email to pay any remaining balance. Once the balance is settled, we’ll process your exchange order. If you haven’t received your payment link, please check your spam or j