Find answers to questions about placing orders and making payments. This section covers order processing, payment confirmations, billing issues, and troubleshooting payment errors.

Orders & Payments

Learn about our policies, terms, and privacy practices. Share your feedback with us — we’re always looking to improve your experience!

Legal & Feedback

Hey there! What can I help you with today?

Our support team is always here to help you get the answers you need quickly and easily. Whether you have questions about your order, our products, or something else, we’re happy to guide you every step of the way—so please don't hesitate to reach out!

Peak Health

Learn how to navigate our marketplace and enjoy a smooth checkout experience. Explore information on browsing and completing your purchase with ease.

Marketplace & Checkout

How can I create a Peak Health account?

Why can I not create a Peak Health account?

Why can I not access my Peak Health account?

How can I reset my password?

Why am I not receiving my password reset email?

How can I delete my account and personal data?

Account & Access

What payment methods do you accept?

Why is my payment failing?

Why can I not check out?

How can I view my orders?

Do orders include tax?

Do you offer a loyalty reward program?

Where can I find your terms and conditions?

Where can I find your privacy policy?

How can I make a complaint?

How can I contact your customer support team?

How can I partner with you?

Do you offer discount codes or gift cards?

Can I use multiple discount codes with one order?

Are there exclusions to discount codes?

What can I do if my discount code is not working?

Payments & Discount Codes

Do you ship internationally?

Do you offer free shipping

How much does shipping cost?

Why am I being charged extra when my order qualifies for free shipping?

How long will it take for my order to be dispatched?

How long will it take for my order to be delivered?

Can I ship my order to a PO Box?

Can I ship to multiple addresses in one purchase?

Is your shipping sustainable?

Shipping Information

Why have I not received my tracking information?

Where is my order?

Why can I not track my order?

Why is my tracking information not updating?

Why is my order delayed?

Why was my package marked delivered when I have not received it?

What can I do if my package is lost?

Order Tracking

Can I make changes to my order?

How can I change my shipping address?

How do I cancel my order?

Can I cancel a duplicate order?

Why was my order canceled?

Why was my order flagged for a fraud check?

Do you offer any subscription options?

How can I manage my subscription?

Do you accept pre-orders?

Where can I request an invoice for my order?

Order & Subscription Management

What can I do if my package arrives damaged?

What can I do if I receive a faulty item?

What can I do if I receive an incorrect item?

What can I do if there is an item missing from my order?

What is your return policy?

Can I return a product I have already opened?

Can I return a product that was gifted to me?

Are any items ineligible for returns?

Do you offer free returns?

Can I combine two orders in one return package?

Return Policy

How do I submit a return request?

How can I return my order?

Why have I not received my return label?

How can I track my return?

How long do you take to process returns?

Do you offer store credit for returned items?

Can I change the type of return I requested?

Can I exchange my order?

When will I receive my exchange order?

How do I pay the balance for my exchange order?

Managing Returns & Exchanges

Returns & Exchanges

Can I get a refund for my order?

Do you refund returned items?

How will I receive my refund?

When will I receive my refund?

What can I do if I was refunded for the incorrect amount?

Refund Requests