Get guidance on managing your orders and subscriptions. Learn about making changes to orders, updating subscription preferences, and more.
Once an order is placed, it’s immediately sent to our fulfillment team, so we can’t guarantee that changes can be made. But don’t worry—our support team will do their best to help if a change is possible!. If you need to make a quick adjustment, plea
We get it—sometimes things slip through, and you realize an address update is needed. Once an order is placed, we can’t always change your address. But if you contact us as soon as possible, and confirm the address you would like us to deliver to, ou
All sales are final, and typically, we’re not able to cancel orders once they’re placed. However, we can consider order cancellations under certain circumstances, like if a duplicate order was made, our checkout malfunctioned, or in case of suspected
Yes! If you accidentally placed a duplicate order, we can cancel it if it hasn’t shipped yet. If your order is already on its way, don’t worry—we’ll be happy to arrange a return or exchange for you once it arrives. Please contact us as soon as you no
We apologize for the unexpected cancellation of your order. There are a few possible reasons why this may have happened, such as:. There was an unexpected stock availability issue when the order was placed. Our brand partner advised they cannot deliv
Due to high volumes of fraudulent charges, we try our best to ensure that we are taking the necessary steps to protect our customers and our company. All orders that come through our system are automatically reviewed. If your order is flagged, it mea
Only some of the brands available on our marketplace offer subscription options. If you’d like to set up a subscription but don’t see the option to do so on the product you are interested in, feel free to reach out to us. We can check with our brand
Managing your subscription is easy! 😊. We use Seal Subscriptions, which allows you to manage your subscription through the customer portal. You can access it via the link in your subscription email or by logging into your account on our site. From t
Pre-orders are available on our marketplace depending on the policies of each brand. If a brand partner doesn’t offer pre-orders, we won’t be able to accept them, as we can’t guarantee fulfillment or an estimated delivery time in that case. If you’re
If you need an invoice for your order, you can request one directly from our support team. Please include your order number in the message to help us locate your details quickly. We’ll send your invoice to the email address on your account. We’re als