Understand our return policy and eligibility requirements. This section covers which items are returnable, timeframes, and conditions for a successful return.
We’re so sorry to hear that your package arrived in less-than-perfect condition!. If your package was damaged in transit, please contact our support team within 48 hours of receiving it. Be sure to include photos of the damage, the packaging, and you
If your item has a defect or is not functioning as expected, we’re here to help. Please contact our support team within 30 days of receiving your order, and include photos of the faulty item and a brief description of the issue. We’ll work with you t
We apologize if we sent you the wrong item!. Please contact our support team within 48 hours of receiving your order, and include a photo of the incorrect item and your order number. We’ll work to correct the mistake as quickly as possible.
If an item is missing from your order, we apologize for the oversight. Please check your order confirmation email to confirm that all items were shipped together. Sometimes items in the same order are shipped separately, in which case you’ll receive
We aim to ensure you’re fully satisfied with your purchase, and we accept returns within 30 days of delivery for most items. All returned items must be in new, unused condition, with original packaging and tags intact. Please note that certain items
Generally, we only accept returns for items that are unopened and in their original condition. However, if you’ve experienced an issue with an opened product (such as a defect or incorrect item), please contact our support team for further assistance
We’re happy to help with gift returns!. If you received a gift purchased through our site and would like to return it, please contact our support team with the order number or purchaser’s name. Please note that gift returns are only eligible for stor
For hygiene and safety reasons, certain items are ineligible for returns. This includes certain personal care products, food items, and any products marked as ‘final sale.’. Additionally, some items may have specific return policies set by our brand
We currently do not offer free returns for all items. Return shipping costs may apply depending on the item and reason for return. We’re happy to help arrange return shipping and provide instructions to make the process as easy as possible. To initia
You can combine items from multiple orders into a single return package, as long as every product is shipped by the same fulfillment center. Be sure to include the return information for each order to avoid any delays in processing. For further assis